We have an exciting opportunity for a Customer Service Officer to join a rapidly growing Logistics company based in Sydneys inner southern suburbs on a permanent basis. Our client is a National 4PL company who works as an agent between their customers, transport and storage providers, and they’re looking for someone who will join the Customer Service team. The role will be Monday to Friday, with great perks and great team environment.

Tasks will include:

  • Provide accurate and timely advice and information on customer service queries and transport order status to customers in an effective manner
  • Communicate both verbally and in writing to both internal and external customers in a clear and concise manner
  • Continuously strive to be proactive in customer service delivery
  • Responsible for customer service delivery and issue resolution
  • Be responsible for transport order receipt, allocation, execution and receipt of PoD(proof of delivery) via electronic or other means per set standard operating procedure
  • Provide necessary customer services support, direction and guidance to transport operations scheduling team
  • Provide a high level of analysis and judgement in and managing customer queries
  • Effective and efficient use of systems and pre-defined business processes in managing customer service queries to ensure optimal cost and service outcome for customers
  • Identify day to day potential service delivery risks and proactively exception manage those transport orders to mitigate those risks, costs and service issues
  • Prepare and use of reports and other information to support day to day decisions

Previous experience:

  • Knowledge of road transport industry, carriers and customers would be preferable
    Experience in customer services function in an operational environment highly regarded
    Knowledge and/or experience in using transport order management, allocation and execution business systems
  • Exercising sound judgement to make consistent and robust decisions with regards to operations and customer services
  • Demonstrated customer service focus, including the ability to adapt service level and style to meet the differing needs of customer
  • Experience in working with multi-faceted customer and supplier environment to carry out day to day responsibilities
  • Experience in key account management support and new customer services integration
  • Demonstrated knowledge and understanding of the principles of road transport service delivery through use of optimisation and work flow systems and use of capacity available from carriers;
  • High attention to detail and excellent communication/follow through required as a must

Skills:

  • Good phone communication skills
  • Ability to work well within a team environment and establish working relationships inside and outside the organisation
  • Sound analytical skills
  • Ability to establish priorities and meet deadlines in line with good customer service principles
  • Excellent self-management skills, including working effectively without direct supervision, managing and organising fluctuating workloads in sometimes stressful situations
  • Leadership skills to work across peers to achieve the end goals
  • Outstanding interpersonal and communication skills, particularly the ability to communicate with multiple customers and carriers with varying degree of communication capabilities to meet the customer service demands on timely manner

What’s in it for you?

Successful applicants will get the opportunity to work for industry leaders, based in a convenient location in the inner southern suburbs of Sydney. Our client offers training, upskilling and career progression. If this sounds like you, click ‘Apply Now” or email a copy of your CV to Sam@synergyplacements.com.au.