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Senior Systems Engineer Job in Sydney CBD

  • Permanent Position
  • Sydney CBD – Close to Public Transport
  • Large National Networking and Infrastructure ICT company

The Client:

Our client is a successful National Systems Integrator and Managed Services Provider with a proven track record of delivering ICT solutions to Corporate, Defence, and Government organisations for more than twenty years.

Your new role:

There is now an exciting opportunity for a Senior Systems Engineer to join this dynamic and growing company where you will be responsible for providing user support and customer service on company-supported computer applications and platforms, troubleshoot problems and advise on the appropriate action.

Responsibilities 

  • Respond to requests for technical assistance as escalated by L1 team members
  • Diagnose and resolve technical hardware, software, mobile issues
  • Advise team members on appropriate action
  • Log all service desk interactions
  • Administration and 2nd and 3rd Level Support of network
  • Track and route problems and requests and document resolutions
  • Maintaining and administering the network by evaluating network performance issues including availability, utilisation, throughput, and latency.
  • Identify recurring problems, resolve and mitigate as necessary
  • Maintain policy and procedural documents and keep accurate records of tasks being performed.
  • Stay current with system information, changes, and updates
  • Provide on-site support for clients
  • Ability to work after hours and weekends for the incident, change management, and emergency changes.
  • Implement new systems and processes
  • Monitoring and managing design changes related to domain management, incident management, patch management, vulnerability management, remote access, access control, and capacity planning.
  • Delivery of infrastructure-related projects

Experience Required 

  • Advanced technical knowledge and experience with Fortinet, Juniper, Aruba, and Cisco
  • Technical knowledge and experience with Microsoft Azure, Office 365 and AWS
  • Knowledge of relevant call tracking applications
  • Knowledge and experience of customer service practices
  • Related experience and training in troubleshooting and providing service desk support
  • Excellent troubleshooting skills (Desktop, servers, network, mobile)
  • Experience supporting:
  • Network Infrastructure, edge, and core
  • Virtualisation Technology such as Hyper-V and VMware
  • Solid understanding of cloud environments
  • Proficiency with Certificate Services
  • SD wan technologies
  • Firewalls

To be eligible for this opportunity you will need to be a Permanent Resident or Australian Citizen.

To apply, please send your CV to cvs@synergyplacements.com.au or get in touch with Shana Coetzer on 0450050076.

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